Connect your agent to WhatsApp
WhatsApp setup gives you reliable mobile access to your agent. Use a test flow first, then move to production credentials once delivery is stable.
1
Prepare WhatsApp credentials
- Create or open your WhatsApp integration provider account.
- Collect the phone number ID, access token, and webhook verify token.
- Set an HTTPS webhook URL that your instance can receive.
2
Configure secrets in your agent
Add the required values to your instance settings and restart the channel so webhook validation can complete.
3
Run end-to-end tests
- Send a message from a test phone to your bot number.
- Confirm inbound webhook logs and outbound reply delivery.
- If delivery fails, use the webhooks debugging checklist.