Webhooks not working? Debugging checklist

Webhook failures are usually one of a few repeat causes: unreachable URL, signature mismatch, invalid payload, or provider retries. Use this checklist top to bottom.

1

Confirm endpoint reachability

  • Webhook URL must be public HTTPS, not localhost.
  • DNS and TLS certificate must be valid.
  • Firewall and proxy rules must allow inbound requests.
2

Validate request and signature

  • Use the exact signing secret configured on the provider.
  • Verify signature against raw request body.
  • Check timestamp tolerance and replay protection logic.
3

Inspect logs and retries

  • Compare provider delivery logs with your app logs.
  • Return fast 2xx responses before heavy processing.
  • Move expensive tasks to async queue workers.
4

Use a reproducible test payload

Save one real webhook payload and replay it locally and in staging to isolate whether the issue is network, auth, or business logic.

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