Privacy Policy

1. Introduction

ClawNode ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed OpenClaw hosting service and related websites.

2. Information We Collect

We collect information that you provide directly to us:

• Account information: Name, email address, password (hashed), and payment details when you register
• Usage data: Support tickets, preferences (e.g., server region), and correspondence with our team
• Payment information: Processed securely by our payment provider (Stripe); we do not store full credit card numbers

We also automatically collect certain technical information such as IP address, browser type, device information, and logs of access to our platform.

3. Your AI Instance Data

Your OpenClaw instance runs on a dedicated server. Conversations, prompts, and data processed by your AI assistant are stored on that instance. We do not access, read, or analyze the content of your AI interactions except as necessary to provide technical support or diagnose issues at your request. Your instance data is isolated from other customers.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your subscription and payments
• Send service-related communications (e.g., billing, downtime notices)
• Respond to support requests
• Improve and optimize our platform
• Comply with legal obligations and enforce our Terms of Service

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Payment processors (Stripe), cloud infrastructure (e.g., Vultr), and support tools - under contractual obligations to protect your data
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

6. Data Retention

We retain your account and billing data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Upon account deletion, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

7. Security

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS/TLS), secure authentication, and restricted access to personal data. However, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

You can update your profile and request data deletion through your account settings or by contacting us. We will respond to legitimate requests within the timeframe required by applicable law.

9. Cookies and Tracking

We use essential cookies for authentication, session management, and security. We may use analytics cookies to understand how visitors use our site. You can configure your browser to block non-essential cookies, though some features may not function correctly.

10. Children

The Service is not intended for users under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place where required by applicable data protection laws.

12. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact

For privacy-related questions or requests, please open a support ticket from your dashboard or contact us through the methods provided on our website.